If you encounter an “Invalid License” or “Activation Failed” error during the initial Onboarding Wizard, there are a few common causes to check.

Step 1: Verify the License Key

Double-check that you copied the correct License Key from the ReviewX Client Portal without any leading or trailing spaces.

Step 2: Check Active Domain Limits

Log into your ReviewX Client Portal. If you have reached your plan’s maximum active domain limit, you will need to deactivate the license on an old domain before you can use it on a new one.

Step 3: Ensure cURL is Enabled

Since ReviewX communicates securely with the SaaS cloud, your server must have the PHP cURL extension enabled. You can verify this by going to Tools → Site Health → Info → Server in your WordPress dashboard.