Most customers don’t leave a review unprompted — a review reminder email, sent a few days after their order completes, is what actually gets reviews flowing. ReviewX automates that entire process.
Step 1: Open Reminder Settings
Go to ReviewX → Review Reminder → Reminder Settings.
Step 2: Enable the reminder stage(s) you want
Turn on First Review Request to send the initial ask. You can layer on follow-up and photo/video request reminders too.
Step 3: Set the timing
Choose how many days after order completion each reminder sends. Reminders only go out for orders in a status you’ve marked eligible — see Displaying Reviews Based on Order Status.
Step 4: Save
Click Save. ReviewX now sends reminders automatically as orders reach the right status and timing window — no manual sending required.
Customizing what the email says
The subject, body, and placeholders for each reminder stage are edited separately — see Managing Review Reminder Email Content.
