Not every customer reviews after the first request — a follow-up email, sent a few days later with a bit more personal warmth, catches a meaningful share of the ones who meant to but didn’t get around to it.
Step 1: Open Reminder Settings
Go to ReviewX → Review Reminder → Reminder Settings and enable Follow Up Review Request.
Step 2: Customize the email
Go to Email Content and edit the banner, subject, body, and button text for the follow-up stage separately from the first request.
Step 3: Save
Click Save. This follow-up sends automatically to customers who haven’t yet reviewed after the first request.
