Waiting days to notice new customer feedback can lead to missed moderation opportunities or delayed replies to customer questions. ReviewX includes real-time Admin Notifications that automatically email store managers the instant a review is submitted.

Step-by-Step Configuration

1. In your WordPress admin dashboard, navigate to ReviewX → Settings.
2. Ensure the General settings tab is active.
3. Under the Admin notification card, toggle the switch Notify me when a customer sends a review [1] to ON.
4. Set your notification rules [2]:
   • When to notify: Select whether to receive alerts for all rating or only for specific rating thresholds (such as 1-star or 2-star reviews requiring urgent attention).
   • Admin email: Enter the destination email address (e.g. support@yourstore.com or store manager inbox).
5. (Optional) Upload a Shop icon to represent your brand avatar on owner replies.
6. Click the blue Save button [3] in the bottom right corner.

Ensuring Reliable Email Delivery

For optimal email deliverability, configure custom SMTP credentials under ReviewX → Settings → SMTP. ReviewX includes a built-in test email tool so you can confirm inbox delivery immediately.

Related Articles

• Connecting Your Own SMTP Server in ReviewX
• Managing All WooCommerce Reviews