If a customer didn’t respond to your first review request, adding a discount to the follow-up email is one of the most effective ways to change their mind.
Step 1: Open Discount for Review settings
Go to ReviewX → Discount for Review → Review for Discount and enable Discount for Follow Up Review.
Step 2: Choose your coupon type
- Auto Generated Single Use — each customer gets a unique, one-time code.
- Single Code For All — every qualifying customer gets the same code.
Step 3: Save
Click Save. Customers who review after the follow-up request now receive this discount automatically.
