Not every order status should qualify a customer to leave a review — a cancelled or refunded order probably shouldn’t, for instance. ReviewX lets you choose exactly which order statuses make a customer eligible to review their purchase.
Step 1: Open Review Settings
Go to ReviewX → Reviews → Review Settings and find the order-status eligibility options.
Step 2: Choose eligible statuses
Select which statuses count — typically Processing and Completed. Leaving out Draft, Cancelled, Refunded, or Failed prevents customers from reviewing orders that never actually shipped.
Step 3: Save
Click Save. From then on, only orders in your selected statuses show a “leave a review” prompt to the customer.
