Forgot your Client Portal password? Resetting it takes two steps: request a reset link, then set a new password.
Step 1: Request a reset link
On the sign-in page, click Forgot Password?, enter your account email, and click Send Mail. You’ll see a confirmation screen and an email arrives shortly after.
Step 2: Open the reset link
Click the link in that email — it opens the reset page pre-filled with your email and a security token. This page only works when opened from that link; visiting it directly redirects you back to sign-in.
Step 3: Set a new password
Enter and confirm your new password (minimum 8 characters), then click Reset Password. You’ll be taken back to the sign-in page to log in with your new password.
Didn’t get the email?
Check your spam folder first. If it still hasn’t arrived after a few minutes, double-check you entered the email address your account is registered under, and try again.
