A quick reply from the store owner — a thank you, an answer to a question, a fix acknowledgment — does more for trust than the review itself sometimes. ReviewX lets you reply to any review directly as the admin, right from where the review lives.
Step 1: Open the review
Go to ReviewX → Reviews → All Reviews, find the review, and click Reply.
Step 2: Write your reply
Type your response and submit. It appears attached to the original review on the storefront, clearly marked as coming from the store.
Editing or removing a reply
You can edit or delete your reply at any time from the same review row — useful if a customer’s issue gets resolved and the reply needs updating.
Make it recognizable
Add your shop logo next to admin replies so they read as an official response rather than a generic system reply — see Custom Logo for Admin Reply.
