Every ReviewX plan sends a limited number of review-request and discount emails per month through our platform mailer — Free plans get 20/month, paid plans get 200/month. If you send more than that, or just want full control over deliverability, connect your own SMTP server: emails sent through your own SMTP are unmetered and don’t count against that limit.
Step 1: Open SMTP settings
Go to ReviewX → General Settings → SMTP and enable the SMTP toggle.
Step 2: Enter your mail server details
| Field | Example |
|---|---|
| Host | smtp.gmail.com |
| Port | 587 |
| Encryption | TLS, SSL, or None |
| Username | your-email@example.com |
| Password | your SMTP account password or app password |
| From Email | reviews@yourdomain.com |
| From Name | Your store name |
| Reply-To Email | owner@yourdomain.com |
Most email providers document these settings under “SMTP” or “app passwords” in their own help center — Gmail, Outlook, and transactional services like SendGrid or Mailgun all work here.
Step 3: Send a test email
Enter an email address in the test email field and send it. ReviewX verifies the connection using your entered credentials before saving — if the test fails, double check your host, port, and encryption combination (TLS commonly pairs with port 587, SSL with port 465).
Step 4: Save
Once the test succeeds, click Save. From now on, all review-request and discount emails send through your own server instead of ReviewX’s platform mailer, with no monthly cap.
Removing your SMTP connection
Disable the SMTP toggle and save — ReviewX automatically falls back to the platform mailer (and your monthly quota applies again).
