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Dear User,

Thank you for choosing ReviewX! We truly appreciate your support. We’re excited to share that ReviewX has recently transitioned from v1 to v2, unifying the features of both the Free and Pro versions into a single, streamlined solution for a better, more seamless experience.

Here are some frequently asked questions that might address your concerns. If you don’t find what you’re looking for, our dedicated support team is always here to assist you.

What is ReviewX v2?

ReviewX v2 is an advanced, SaaS-based review management plugin designed for WordPress and WooCommerce stores. It offers an enhanced user experience with a modern, intuitive interface and powerful new features. ReviewX v2 allows you to collect and display detailed customer feedback through multi-criteria reviews, photo and video submissions, and customizable widgets. With improved control and performance, it’s easier than ever to manage reviews, automate processes, and integrate seamlessly with popular page builders like Elementor, Divi, and Oxygen Builder. Whether you’re looking to boost trust, increase engagement, or gain valuable insights, ReviewX v2 provides all the tools you need to enhance your review system and grow your business.

How is the Update or Upgrade Process Done?

To update to ReviewX v2, follow these steps:

  1. Go to your Installed Plugins list in WordPress.
  2. You will see a notification saying, A new version of ReviewX is available.
  3. Click “Update Now” to replace your current version with ReviewX v2.

 

Important: As this is a major update, we strongly recommend backing up your site before proceeding.
If you’re using ReviewX Pro, please deactivate the Pro plugin first, then click Update Now to ensure a smooth transition.

What Happens to My Data from v1?

You don’t need to worry about your existing data. All your reviews and important settings will be seamlessly transferred to ReviewX v2. After completing the authentication process, you’ll see a banner that says, “Your data sync is in progress.” Please be patient as the data sync completes. Once finished, your data will be fully available in the new version.

Can I Use My Previous License Key in ReviewX v2?

Absolutely! If you have an active license from ReviewX v1, you can use it with ReviewX v2 without the need to regenerate a new key.

Does ReviewX v2 Offer a Free Plan?

Yes, ReviewX v2 has a Free version available for all users, including new users.

I Used the Free Version of ReviewX v1. Can I Use ReviewX v2 for Free?

Yes, you can! ReviewX v2 also includes a Free plan, just like ReviewX v1.

I Lost My License Key. How Can I Access ReviewX?

Don’t worry! If you have an active license, simply contact our support team, and they will assist you in recovering your license key.

What Happens If I Continue Using ReviewX v1?

You can still use the legacy ReviewX v1 plugin; however, it will no longer receive feature updates, only essential security updates, and those will be limited. To enjoy the latest features and improvements, we highly recommend upgrading to ReviewX v2.

Can I Roll Back to v1 After Upgrading to v2?

Yes, you can! If you’re not fully comfortable with the new look or features of ReviewX v2, you can easily roll back to the previous version (v1).
Here’s how:

  • Once ReviewX v2 is installed and activated, go to the ReviewX menu in your WordPress dashboard.
  • Click on Rollback to v1.
  • Read the disclaimer on the rollback page, then click Start Rollback.

 

Important: Before starting the rollback, back up your data. Do not close the current tab or disconnect from the internet while the process is running to ensure a smooth rollback.

I Had the ReviewX Free and Pro Plugins, What Happened to the Pro Plugin?

The hassle is over with ReviewX v2! There’s no need to install separate plugins for Free and Pro versions anymore. ReviewX v2 combines all features into a single plugin, making it easier and more convenient for you to manage everything in one place.

How to Log In to the ReviewX v2 Using Your License Key?

To log in using your license key, follow these steps:

In the Plugin:

  1. After activating the plugin, click the Skip to the login section.
  2. Select I have my license key.
  3. Copy and paste your license key, then click Connect Me.

If You Don’t Have Your License Key:

  1. Go to client.reviewx.io.
  2. Log in with your credentials.
  3. Navigate to the License tab.

Copy your existing license key or generate a new one.

Once connected, you’re ready to start using ReviewX!

Important Links

  1. Client Portal: https://client.reviewx.io/
  2. Download ReviewX v1: ReviewX-v1.6.30