---
title: How to Change the ReviewX Sender Name and From Email Address
description: "Change the From name/email on ReviewX's automated emails, or connect your own SMTP for full control."
url: "https://reviewx.io/docs/how-to-change-the-wordpress-sender-email-info/"
updated: "2026-09-30"
category: FAQ
---

# How to Change the ReviewX Sender Name and From Email Address

When sending automated customer emails — such as post-purchase review requests, follow-up reminders, photo review prompts, and discount coupon rewards — **sender branding is crucial for deliverability and trust**. Emails dispatched from a default, impersonal address like `wordpress@yourdomain.com` or `no-reply@server.local` often trigger spam filters and result in low open rates.

Customers are significantly more likely to open and complete a review request when the email comes from a recognized brand persona (e.g. *"Emma from Lumina Cosmetics"*) and a verified company inbox (e.g. `care@luminacosmetics.com`). This guide explains how to customize your sender name and email address in ReviewX using built-in SMTP or WordPress filter hooks.

---

## 1. Method 1: Using ReviewX Custom SMTP Settings (Recommended)

The cleanest and most robust method to configure your sender identity is by connecting your own SMTP relay directly inside ReviewX. When Custom SMTP is enabled, ReviewX bypasses default server mail routines and delivers emails through your authenticated provider (such as SendGrid, Amazon SES, Postmark, Google Workspace, or Mailgun):

1. From your WordPress dashboard, navigate to **ReviewX → Settings**.
2. Click on the **SMTP** tab in the navigation bar.
3. Toggle **Enable custom SMTP** to the active position.
4. Configure your branded sender identity:
   - **Sender Name (From Name):** Enter your official store or representative name (e.g., *UrbanWear Customer Care*).
   - **Sender Email (From Email):** Enter your authorized business email address (e.g., `reviews@urbanwear.com`).
5. Enter your SMTP server host, port (e.g., `587` or `465`), encryption type (TLS/SSL), and login credentials.
6. Click **Save & Send Test Email** to verify successful delivery.

![ReviewX Custom SMTP Sender Name and From Email Configuration](https://reviewx.io/wp-content/uploads/2026/09/rvx_smtp_sender_info_annotated.png)

  **Interface Callout Highlights:**
 **(1) Sender Name:** Display name visible in the customer's email inbox.
 **(2) Sender Email:** Authenticated reply-to and from address.
 **(3) SMTP Server Host & Port:** Relay connection settings for zero-limit delivery.
 **(4) Save Settings:** Immediately updates the active mail transport.

---

## 2. Method 2: Programmatically Changing Sender Info via WordPress Hooks

If you prefer using your WordPress server's default mail configuration or rely on native PHP `wp_mail()`, you can override the sender name and email address using lightweight filter hooks in your child theme's `functions.php` or via the *Code Snippets* plugin:

```php
/**
 * Change Default WordPress Sender Email Address
 */
add_filter( 'wp_mail_from', function( $original_email ) {
    return 'reviews@yourbrand.com';
} );

/**
 * Change Default WordPress Sender Name
 */
add_filter( 'wp_mail_from_name', function( $original_name ) {
    return 'YourBrand Team';
} );
```

  **Note:** Ensure the email address specified in `wp_mail_from` belongs to the same domain as your website (e.g., `@yourbrand.com`) to prevent SPF and DMARC alignment failures.

---

## 3. Method 3: Integrating with Third-Party SMTP Plugins

If your WordPress site already uses an established SMTP plugin (such as *WP Mail SMTP*, *FluentSMTP*, or *Easy WP SMTP*):

- Configure your **From Name** and **From Email** inside that plugin's master settings.
- Check the option labeled **"Force From Name"** and **"Force From Email"**.
- All transactional emails dispatched from your WordPress environment will automatically adopt the forced branded identity.

---

## Related Articles

- [How to Configure Custom SMTP in ReviewX](https://reviewx.io/docs/custom-smtp-setup/)
- [How to Test a Review Reminder Email in ReviewX](https://reviewx.io/docs/test-review-reminder-email/)
- [How to Configure Email Quotas, Limits, and Custom SMTP Relays](https://reviewx.io/docs/configure-email-quotas-smtp-delivery-limits/)
- [How to Configure the Review Reminder Unsubscribe Page & Customer Opt-Outs](https://reviewx.io/docs/how-to-disable-create-automatic-unsubscribe-page/)