---
title: How to Add and Configure Review Criteria in ReviewX
description: Add, reorder, and remove review criteria from the Review Settings Criteria tab.
url: "https://reviewx.io/docs/how-do-i-add-review-criteria/"
updated: "2026-09-30"
category: Configuration
---

# How to Add and Configure Review Criteria in ReviewX

Traditional eCommerce platforms restrict customer feedback to a single, generic 1-to-5 star rating. While a single rating provides a quick snapshot, it fails to explain *why* a customer loved or disliked a product. A pair of running shoes might receive 4 stars because the cushioning is incredible, but the sizing runs slightly small; a laptop might earn 5 stars for processing speed but 3 stars for battery longevity.

ReviewX solves this limitation with **Multi-Criteria Reviews**. Store owners can define multiple evaluation dimensions (such as *Quality*, *Value*, *Fit*, *Durability*, or *Ease of Use*) tailored specifically to their catalog. This guide walks you through adding, configuring, and organizing review criteria in ReviewX.

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## 1. Review Criteria Architecture & Plan Allowances

ReviewX manages review criteria as modular rating scales. Each criterion is assigned a unique system key (e.g. `criteria_1`, `criteria_2`) and a customizable merchant label:

- **Post-Type Scoped:** Configure primary criteria for WooCommerce products, and distinct criteria sets for custom post types (such as Courses, Books, or Portfolios).
- **Plan Capabilities:**
  - **Free Plan:** Allows essential core review criteria.
  - **Growth & Pro Plans:** Unlocks unlimited custom review criteria to comprehensively evaluate complex or high-ticket items.
- **Aggregate Calculation:** Individual criteria scores are factored into the product's overall rating and automatically reflected in Google Rich Snippets structured data.

---

## 2. Step-by-Step Guide: Adding Review Criteria

Follow these steps to enable and add new criteria to your store:

1. From your WordPress dashboard, navigate to **ReviewX → Reviews**.
2. Click on the **Review settings** tab in the upper toolbar.
3. Scroll down to the **Multi-criteria reviews** row and ensure the switch is toggled **ON**.
4. In the Multi-Criteria Editor, existing criteria are displayed with drag handles and name inputs.
5. Click the **+ Add another criteria** button at the bottom of the list.
6. In the newly added input field, enter a clear, shopper-friendly label (e.g., *Build Quality*, *Sizing Accuracy*, *Customer Service*).
7. To reorganize the order in which criteria appear to shoppers, click and hold the **drag handle icon** (`rvx-drag-handle`) on the left of any row and drag it up or down.
8. Click **Save** at the bottom of the page to publish your criteria.

![ReviewX Multi-Criteria Editor with Drag Reordering and Field Management](https://reviewx.io/wp-content/uploads/2026/09/rvx_criteria_editor_lifecycle_annotated.png)

  **Interface Callout Highlights:**
 **(1) Multi-Criteria Master Switch:** Enables multi-dimensional rating across submission forms.
 **(2) Drag Handle (Reorder):** Lets you change the visual priority of criteria instantly.
 **(3) Criteria Name Field:** Customizable display label shown to reviewers and shoppers.
 **(4) Remove Criterion:** Deletes an individual criteria item from future reviews.
 **(5) Add Another Criteria:** Appends a new evaluation dimension up to your plan limit.

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## 3. How Multi-Criteria Renders on Your Storefront

Once saved, your configured criteria automatically enhance your customer touchpoints:

- **Review Submission Form:** Shoppers encounter interactive star rating sliders for each individual criterion alongside the primary feedback textarea.
- **Customer Review Cards:** Each published review displays a clean visual breakdown of criteria scores next to the reviewer's comment.
- **Product Criteria Graph Widget:** The criteria breakdown graph displays aggregate percentage bars for each metric, giving prospective buyers immediate confidence before purchase.

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## 4. Best Practices for Choosing Review Criteria

  **Pro-Tip: Keep it Between 3 and 5 Criteria:**
 While ReviewX Pro supports extensive criteria lists, testing indicates that asking customers to rate **3 to 5 key metrics** achieves the highest completion rates. Selecting fewer than 3 limits insight, while demanding ratings for more than 5 can introduce form fatigue.

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## Related Articles

- [What Happens When You Edit an Existing Review Criteria in ReviewX?](https://reviewx.io/docs/what-will-happen-if-i-edit-a-criteria/)
- [What Happens When You Delete a Review Criteria in ReviewX?](https://reviewx.io/docs/what-will-happen-if-i-delete-a-review-criteria/)
- [How to Create and Manage Multiple Review Criteria](https://reviewx.io/docs/manage-multiple-review-criteria/)
- [How to Assign Unique Review Criteria to Different Post Types](https://reviewx.io/docs/assign-unique-review-criteria-custom-post-types/)